I was absolutely thrilled for my brother years ago, back when he got his HVAC certification.
- I knew he was going to be a successful man in this field, as he is such an ambitious guy with a real winning personality that makes him perfect for customer relationship management.
I never thought about the benefits for me as a family member, since I would get some great deals out of him becoming an HVAC professional! While he was working with this absolutely great company in town, he became the single best HVAC professional in our area. He eventually became a major business owner for the industry as well, so he was a great (and powerful) family member. During dinner, my brother was going on to myself and others about how he could install radiant floors in our home. The cost? 40% of the installation costs on average. Now that was an awesome deal! I was asking him if that was the family discount, and he said that was the “I like you” discount. Must be nice owning your own business and making up the rules! I didn’t even hesitate though, as I told him I was up for the installation as soon as he had men available to install the system. I stood speechless as he and his crew were able to take care of the installation in under a day – an afternoon, really! They were able to clean up all the mess they made too, so it seemed as if they never touched a thing – that’s just how good these guys were! Family or not, my brother definitely earned himself another regular customer.