These air ducts are a problem

My mom plus dad bought a current furnace last week, plus they have had every problem in the book since then. The furnace was installed last week, when our mom plus dad found out that the aged furnace was no longer viable. My mom plus dad knew the time was coming, because the electric bills were becoming insufficient. It used to cost a few hundred dollars to heat the home while all of us were in the winter, but our mom plus dad have been paying almost $500 these mornings. I knew it was a problem, plus proposed  an energy audit from the local heating, ventilation, plus A/C store; When our parents had the energy audit completed, they found out that the furnace needed to be upgraded. The aged thing furnace had more problems than a vehicle with several tires. My parents upgraded the furnace on that same morning, plus obtained a brand current energy-efficient electric heating Appliance, last week, the furnace stopped absolutely working while all of us were in the night. My parents woke up plus the home was cold cold. The heating, ventilation, plus A/C corporation came out to repair the furnace, plus told our parents it was a fluke. Yesterday, the furnace stopped absolutely working again. It’s a brand current furnace, so I do not understand why they are having so several problems. I’m happy the machine is under a warranty, but I do not assume entirely  good about the product. I’m worried that these concerns might be a sign of a defective product. My parents paid a lot of money for the current furnace. I hope they did not end up with a furnace that will eventually be recalled.

heating and AC