Honestly, how hard is it to be kind to people, especially if they are paying you to work for them? In our society today, it seems that people have lost a sense of common decency. People feel that they are entitled to everything and that they are more important than any human being. Children are no longer respectful to adults. Society has turned against doctors, police officers, and other public servants. Everybody on the highway believes that their trip is the most important and drive like it. This same lack of customer service was obvious with the HVAC worker that came to my house to fix my furnace. It started out with the phone call. The HVAC worker was obviously unhappy, and it came out in his tone when he was talking to me. The HVAC worker set a time that was barely convenient but ended up showing up a half-hour late anyways. Rather than acknowledging the problem, he ignored it and didn’t greet me at all. The HVAC worker directly asked what the problem was and walked straight over to the furnace, ignoring any questions or advice from me. Though he asked to be left alone while he worked in order to not be distracted, the HVAC technician was talking loudly on the phone and complaining about my house, his boss, and his job in general. He was incorrect about the furnace problem four times, though the eventual problem was what I tried to tell him in the beginning. He still charged me per hour and me for the price, complaining that his boss always people. I will never use this HVAC company again.