I started having some concerns with my furnace shortly before Christmas. The outside temperature was down to eighteen degrees with even colder weather in the forecast. We had a buildup of three feet of snow on the grown and more on the way. I also had my entire family staying with us over the holidays. There was no way we could get by without a properly operating furnace. The heating system was running for much longer cycles, putting out far less heat and making some odd noises. Whenever it started up, the heating equipment screeched loudly then settled into an aggravating rattle. The hot air smelled musty, and no matter how I adjusted the thermostat, the house was downright chilly. Plus, my monthly heating bills were much higher than usual. I was worried about issues with air quality, safety risk, and the possibility of the furnace failing entirely. I knew the holidays would make it difficult to get heating repair, so I immediately started calling local HVAC contractors. It took four phone calls before I finally found a company who agreed to send a technician to my house the following day. The technician was expected to arrive sometime between nine in the morning and two o’clock in the afternoon. I was a little aggravated by taking an entire day off from work to wait around for the contractor. I was extremely annoyed when he never showed up. I then called the HVAC company back again to complain and was informed that the technician had gotten delayed. The guy could have called and alerted me that he wasn’t going to make it. The repair was postponed to the following week.